"Failed to refer a child"

We saw a doctor for my young child. She recommended a referral. It was never processed. I chased it: the hospital had nothing on record because nothing was ever sent. The surgery gave no explanation or apology despite my asking explicitly in numerous emails. We finally saw a consultant 8 months after the initial appointment, which itself we had to wait 7 weeks for, in part because, when we were at the surgery, no staff member knew how to work the booking system (this was 3pm on a weekday).