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"This experience almost feels 50/50"

About: Maternity care / Antenatal and Postnatal (Ward 38) Maternity care / Maternity & Paediatric Theatres Ninewells Hospital / Neonatology

(as a service user),

I was due to have a planned c-section due to my baby being breech. Having struggled with gestational diabetes it was decided that my baby would be delivered at 37+1 weeks. 

I arrived on the morning of my surgery, admitted into ward 38. During discussion with an anaesthetic doctor around the spinal and pain relief for the surgery we were interrupted to be told we were now first on the list and things were going to move along pretty quickly.I felt overwhelmed with the amount of information. 

On arrival to theatres I was made to feel comfortable and everyone explained the role they carried out. The staff ensured I was comfortable throughout the surgery and kept informed.

When I was taken back to ward 38 with my newborn baby the midwife was concerned by her breathing sounds. She promptly called the NICU team who acted very professionally and explained that they would take our baby to the nicu and support her with her breathing. My partner was able to go at this time however I was still bedbound with the spinal not having worn off. The midwife who took over my care was also so helpful. She assisted me with mobilising and getting changed and lots of advice on movement and the guidance on the after care of the catheter removal. She arranged a wheelchair to take me to the NICU and be with my baby. 

I returned to the ward later in the evening, struggling with pain and anxiety and generally upset about my baby who was having breathing difficulties. I also had not passed urine which the midwife had stressed the importance of. I informed the nurse/midwife who had come on duty for the night. She was not concerned. I was then having some discomfort as it was very late and I still hadn’t passed urine. My legs and feet began to swell quickly- I pressed my buzzer and asked if I was supposed to be like this. I was told to put on some TED stockings which I was then provided with. It was a very long and emotional night in the same bay as the rest of the women who had delivered babies via c-section that day. 

I spent the next 3 nights in the ward. I was in excruciating pain 24 hours later and had felt like I was causing a hassle to staff at night for asking for help with managing my symptoms. I spent the entire days and evening in the NICU trying to be closer to my baby. I would come back to the ward at bedtime and I didn’t feel that I was asking for too much when I eventually had to ask for pain relief or assistance.

I was told to remove the stockings because the swelling was worsening- no further advice on this was given however months after discharge I was informed that I should have been given and told to wear them to protect from blood clots for a number of weeks post surgery. I have been very anxious and concerned that this was never conveyed to me at any time.

I will add that this experience almost feels 50/50 here and there was some very kind and supportive staff that cared for me during my stay and I wish there were more like them. Sadly I also experienced a lack of empathy or compassion during the time I spend here. 

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Responses

Response from Lee-Anne Abel, NHS Tayside 9 months ago
Lee-Anne Abel
NHS Tayside
Submitted on 05/08/2024 at 10:06
Published on Care Opinion at 10:06


Dear aquariusms49

Congratulations on the birth of your baby and thank you for taking time to share your experience with us.

I am delighted to hear that there were a number of elements of your care that felt supportive to you and I will ensure this is shared with the teams providing care. I am pleased to hear your planned C-section went well and that you were supported in the immediate recovery period with kindness by the team.

I am sorry to hear that your baby required some assistance following birth and was admitted to our neonatal unit. Being separated from your baby must have been very worrying for you and I can hear that this was a really difficult time. It is wonderful to hear that despite this you felt well cared for by our neonatal colleagues.

I am sorry to hear that the care you received there after didn't feel supportive and that you were given conflicting information about the TED stockings. I will share your story with the midwifery team in ward 38 for reflection and learning.

It is regrettable that you were met with a lack of empathy and compassion by some of the team caring for you and I am very sorry this was your experience. Your feedback will be shared with the SCM of the maternity floor for learning and reflection to allow the teams providing care in that area to hear how you were made to feel. Womens' voices are so important in helping us really understand how we deliver care and the impact it can have on families.

I hope you are enjoying the early days with your baby and making lasting memories that you will cherish for years to come. Your feedback will be used for learning and reflection within service. Thank you for taking time to share this with us.

Warm Regards

Lee-Anne Abel

Senior Midwife

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