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"Length of the wait to have operation"

About: New Stobhill Hospital / Theatres, Recovery and Anaesthetics

(as the patient),

I was due to have day surgery at Stobhill hospital for carpal tunnel syndrome. I was up at 6.15am, and arrived for 8am. I was sat in a chair at the side of a trolley/bed, checked in, and had basic checks done. At 10.20 the consultant appeared and marked my arm for identification and said I was on the afternoon list and get something to eat! No suggestion as to where I was to go. The hospital has a cafe, but I was wearing a hospital gown by now.

Eventually I told a nurse what was said, and was offered a roll with butter and jam, and a mug of coffee. It is now 4 hours later I still hadn't had the local anaesthetic prior to surgery!

Why did I have to come in at 8am if on the afternoon list? After 4pm by the time I had had my surgery! Another mug of tea and a packet of custard creams and I can go home.

The staff were all very pleasant but to be in here for 8 hours for a 20 minute procedure is surely a waste of my time and hospital beds and resources.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 10 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 15/08/2024 at 12:08
Published on Care Opinion at 12:08


picture of Nicole McInally

Dear Scotmeg

I’m sorry to hear about your frustrating experience at Stobhill Hospital. It sounds like the long wait and lack of communication added unnecessary stress to your day. It’s understandable to feel that your time and the hospital’s resources could have been better managed.

Your feedback about the scheduling and communication issues is important and this will be discussed with the team to see how can improve this.

I am glad that the staff were pleasant.

I hope you are recovering well after your procedure.

Take Care

Nicole

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