"New system is very bad"

New system they tell you to fill trigg form but do they read it. I requested femal doctor and still put me witn locum which I would see. I also ask to be seen face to face but that is ignored. Its very poor system. Tell to trigg form but what's the point if they don't read and just give u appointment with anyone not the dr you request. Its very poor service. I have been having issuing with my bowl for past 3 months and without checking was given different cream with phone call and I asked to see face to face after so many attepmt I got to see the nurse and she checked and gave me another cream but that's not working and I have given up. What the point filling trigg form and its not taken any notice. Wish could go back to how it was to get an appointment. When you phone either its not answered or when answered tell you to do online. But it's not working. I'm still suffering but I have given up filling form. How can a doctor diagnosed on the phone if u got piles and very sore back passage for past 3 months.