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Useless and pathetic service

Story from nhs.uk

"Useless and pathetic service "

About: King George Hospital

I arrived at 12:30 pm after being referred to the hospital by my gp. The doctors saw me once at 3:30 pm then left me for an hour before sending me to cdu, where I've been waiting since 4:30 pm. It's now 9:06 pm, and I still haven't seen a doctor. The service is pathetic and poor—how can they expect me to wait this long? I have a newborn and a one-year-old at home, and I've been away from them for hours

This service is absolutely pathetic and unacceptable. How can they expect patients to wait this long? I have a newborn and a one-year-old at home, and I have been away from them for hours. This level of care is disgraceful. I strongly advise against coming here if you need timely medical attention.

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Responses

Response from King George Hospital 10 months ago
King George Hospital

Submitted on 30/08/2024 at 15:39
Published on nhs.uk at 15:39

Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)

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