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"Post operation visit to consultant"

About: Outpatients Services / Level 7 Outpatients Outpatients Services / Level 9 Critical Care Royal Victoria Hospital / Radiology

(as the patient),

Arrived at imaging to be told our appointment was out of date. It was stressed on leaving the hospital that an X-ray was needed before review with surgeon (the letter had been given to me) However another receptionist was very helpful and X-ray was completed. Then I had to go to level 9 for ecg.

On entering the closest lift I discovered it only went to level 6. Asking a random person they directed me to the correct lift, ECG completed I headed down in the lift to level 7 only to discover that was 7d not 7b. I was redirected to another lift and told I should have known as my appointment sheet was yellow!

Finally I arrived at 7b and the nursing staff were helpful and the consultant was excellent explaining the outcome of the operation and showing me the results of my tests 

Luckily I had left Ballymoney on the 730am train so I was in good time. However it would be useful if a few instructions were included with the appointment letter as there were few staff about and several outpatients were also confused and we tried to help each other

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Responses

Response from Ciaran McDonald, Assistant Service Manager, Outpatients Department, Belfast HSC Trust 9 months ago
Ciaran McDonald
Assistant Service Manager, Outpatients Department,
Belfast HSC Trust
Submitted on 14/08/2024 at 09:08
Published on Care Opinion at 09:08


Thank you Coleraine Heart Patient for taking the time to provide your very helpful feedback.

My team are working closely with our estates and appointments team colleagues to try and improve the signage and directions provided to patients, as navigating the hospital site can be challenging, so I hope your and other patients will have better experiences in the future.

With regards to the nursing staff in Level 7, it is most kind of you to take the time to recognise staff in this way. Staff really do appreciate receiving compliments as they are always keen to ensure all service users have a positive experience and I will make sure that this is passed onto them.

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