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"Very disappointed and left feeling unsure and…"

About: Worcestershire Royal Hospital

Have been attending Worcester for fortnightly scans for my twin pregnancy due to them being high risk. I am constantly having to chase up my appointments because they are simply not booked even though I’m assured after each appointment they will be. Following a scan yesterday I’ve been told I need to see fetal medicine and I’d have an appointment for this Thursday. Again nothing has been booked and I am the one who is having to spend my entire day chasing this up. every time I call I’m told call back call back. I was even told to call back Monday which unless I don’t understand time is after Thursday so how does that work.

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Responses

Response from Worcestershire Royal Hospital 11 months ago
Worcestershire Royal Hospital
Submitted on 08/08/2024 at 12:53
Published on nhs.uk at 12:53


Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 88966.

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