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They made such a difference to our daughter

Posted By jackpotfr49

"They made such a difference to our daughter"

About: South West Acute Hospital / Emergency Care and Medicine Services South West Acute Hospital / Medical + surgical assessment unit (ward 1)

(as a carer),

Our daughter - who is in her 40s and profoundly disabled - was admitted to SWAH with aspiration pneumonia.  She was quickly moved to ward 1 after being stabilised  by caring staff in A&E.

For us as parents it was a frightening  and worrying time, but with care and kindness from supportive staff at all levels our daughter made a good recovery.

Have to mention Mark, who was ably assisted by a student nurse. They made such a difference to our daughter that day. Eimear, the disability nurse, visited us too and our daughter had the pleasure of experiencing  the multisensory trolley in all its variety.

We encountered sensible, kind people who tried so hard to make our daughter's stay comfortable and dignified.

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Responses

Response from Donna McDonald, Ward Sister, Acute, WHSCT 11 months ago
Donna McDonald
Ward Sister, Acute,
WHSCT

Submitted on 02/08/2024 at 17:42
Published on Care Opinion on 04/08/2024 at 18:10

Dear jackpotfr

Thank you for taking the time to express your gratitude of you time in MASAU. Staff here strive to ensure high levels of care are delivered at all times, particularly when it can be difficult to come into hospital.

Thank you

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Response from John Kerr, Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care, WHSCT 10 months ago
John Kerr
Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care,
WHSCT

assess and treat

Submitted on 18/08/2024 at 10:16
Published on Care Opinion at 10:16

Dear jackpotfr

Thank you for expressing your opinion on this platform, about your experiences as a patient within our department. Please accept my apologies for the delay in responding to you.

We will always endeavor to ensure optimum levels of care, while you are with us, it appears that this has happened. Thank you for your kind words

kind regards

John Kerr

ENP SWAH ED

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