"Very poor practice "

The practice have launched a new system of making appointments and you have to fill in an assessment form on line at 8 o’clock for them to assess wether you need to see a doctor or not !! Online form availability is around 15/20 mins and if you miss it that’s it ! Terrible system I’ve had to take my wife to the same day clinic who have been very good, why can’t we ring up and get an appointment or book online appointments? All in all it’s a complete failure of a system and many many patients are upset and leaving to join other practices