Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Worse attitude faced

Story from nhs.uk

"Worse attitude faced"

About: Whipps Cross University Hospital

Went all surgery process okay of my daughter but in everything when they gonna discharge her they sent her in another ward and said doctor will come and see her straight but we waited hours and hours noboday come nor they discharge us for no reason just said doctor is busy ( because if cahnge staff of nurses and all that ward things no one taking responsibility at all.And in all this my 5 years old daughter suffered alot she just had surgery nothing to eat because we left food and things in old ward as we know weare going home in a bit.Thats the worst behaviour we faced.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Whipps Cross University Hospital 11 months ago
Whipps Cross University Hospital

Submitted on 30/07/2024 at 07:49
Published on nhs.uk at 07:49

Dear Saba Nokhaiz

Thank you for taking the time to share feedback about your daughter's experience at Whipps Cross Hospital. We would like to apologise that the standard fell below what we aspire to at Barts Health NHS Trust. We would welcome the opportunity to have this issue looked into in more detail and if you would like this to happen, please liaise with the site PALS Team for further support and guidance about how to do this (quoting comment reference No:1848875). You will need to provide more detailed information (including your daughter's details hospital or NHS number, address, date of birth, etc.), and your contact detail. PALS can be contacted on Tel. No. 0208 535 6438 or via email address wxpals.bartshealth@nhs.net. In the meantime, your feedback will be shared with the service as it is important that they are made aware of your experiences and its impact.

Kind regards

Central Complaints Team

Barts Health NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k