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"She took up the reins immediately"

About: Fife Community Services / Community Cardiac Specialist Service Royal Infirmary of Edinburgh at Little France / Cardiothoracic Surgery

(as the patient),

I was born with a heart defect called a bicuspid valve. For over 60 years it behaved itself until I felt chest pains, clammy and sweating upon returning to Edinburgh from a holiday in Spain. I walked into the local GP surgery and 10 minutes later I was in an ambulance to the nearest hospital. Fast forward 6 months, and I had valve replacement surgery at the Royal Infirmary in Edinburgh.

My discharge introduced me to my NHS Fife Cardiac Nurse Julie. What a superstar. She took up the reins immediately and organised regular consultations, blood tests and medication which had been absent after leaving hospital.

Now, 12 weeks later, I'm looking forward to a good few years yet, free of pain and the anxiety of the unknown. Julie displayed an empathy, compassion and care that made my post-operation so much more stress-free at a scary time of my life. I could not have hoped for a kinder, better companion to share my journey.

Thanks Julie, you're a star!

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Responses

Response from Rebecca Robertson, Team Lead, Community Cardiac Specialist Nurse Service, NHS Fife 10 months ago
Rebecca Robertson
Team Lead, Community Cardiac Specialist Nurse Service,
NHS Fife
Submitted on 31/07/2024 at 16:25
Published on Care Opinion at 16:25


Dear Jim1705

Thank you for taking the time to write about your experience with our service. I'm pleased to hear you found the support from Julie so helpful in your recovery.

I will pass this on to Julie & the rest of the team.

Best wishes

Rebecca

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Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian 10 months ago
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 02/08/2024 at 10:16
Published on Care Opinion at 10:16


picture of Claire Withnell

Dear Jim1705,

Thank you for sharing your feedback with us on Care Opinion.

I am glad to hear that you have had such positive experience after your valve replacement surgery at the Royal Infirmary of Edinburgh. It sounds like Julie has provided you with the reassurance and empathy required to continue in your recovery.

Best wishes for the future,

Claire

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