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"Very bad experience with paramedics"

About: Scottish Ambulance Service / Emergency Ambulance

(as a service user),

One morning recently my daughter phoned for an ambulance  at approximately 6.30am as I was in excruciating abdominal pain. The ambulance duly arrived with two paramedics who, I felt, were extremely rude and unpleasant (I have always found paramedics to be lovely, caring people in the past). They were at the end of a night shift and gave the clear impression that they wanted to go home.

When driving to hospital, one of the two was with me in the ambulance and was rude and uncaring. When we arrived at approximately 7.30am the paramedics dumped me in the waiting room to sit in a chair and left, saying that I was the last patient of their shift and they didn't want to wait with me on a trolley and wanted to go home. I was in far too much excruciating pain to sit on a chair.

I found the whole experience appalling and very distressing.  P.S. I have never complained about any NHS experience before in my life.

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Responses

Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 12 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service
Submitted on 31/07/2024 at 17:21
Published on Care Opinion at 17:21


picture of Alan Martin

Dear Marion73,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to you and your poor experience, I do hope that you are feeling better. The Service would like the opportunity to share your feedback with the staff and review your care. To do so we would need to know the date, time and address that the Ambulance attended and your name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story as I am about to finish for annual leave for two weeks and won't be here I am afraid.

I wish you all the very best and thanks again.

Kind Regards

Alan

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