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The angels of central Scotland

Posted By GusG

"The angels of central Scotland"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Acute assessment unit Forth Valley Royal Hospital / Clinical assessment unit Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I took ill and needed to be taken into hospital by ambulance at around 5.30 pm on a weekday evening .  The ambulance crew arrived within 30 minutes and the 2 men were extremely caring, considerate and compassionate and took the utmost care of me on my journey to the hospital.  One of the crew went above and beyond by coming into the CDU to check on me the next day, which was really lovely of him and I was very touched that he did this. Unfortunately I can’t remember his name but hope that you can identify who it was from the team in duty that evening.

On arrival at ED, the department was very busy with around a 7 hour wait.  I was taken straight in to be assessed and then had to wait for almost 5 hours to be seen.  Whilst this was not very comfortable , I could see how extremely busy they were so waited patiently.

Once I was seen I was give oxygen and pain relief and moved to CDU whey I stayed for 24 hours.  The staff were wonderful and took very good care of me.

I was then moved to AAU3 where I stayed overnight & again i received the highest standard of care from the lady who brought me coffee to the doctors that looked after me. 

I couldn’t have asked for better care and I am forever grateful for our wonderful NHS. We have ‘the angel of the north in Newcastle’ however we have the angels of central Scotland in our ambulance service and in our Forth Valley hospital.

Thank you to you all

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Responses

Response from Pamela Scott, Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre, NHS Forth Valley 9 months ago
Pamela Scott
Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre,
NHS Forth Valley

Submitted on 31/07/2024 at 11:04
Published on Care Opinion at 11:04

Dear GusG

Thank you for taking the time to post your positive experience of our acute assessment unit. This is hugely appreciated during these really busy times.

I hope you are recovering well

best wishes

pam

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Response from Kirsty Meikle, Lead Nurse, Emergency Department/Minor Injuries Unit, Forth Valley 9 months ago
Kirsty Meikle
Lead Nurse, Emergency Department/Minor Injuries Unit,
Forth Valley

Submitted on 31/07/2024 at 16:52
Published on Care Opinion at 16:52

Dear GusG

Thank you for taking the time to share your experience of attending the ED and for the lovely feedback.

I am sorry to hear you required to access our services in the first place, I hope you are recovering well.

Thank you for acknowledging the extreme pressure we are working under, however we do apologise for your lengthy wait to be seen.

Take care

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Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 9 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 31/07/2024 at 17:05
Published on Care Opinion at 17:05

picture of Alan Martin

Dear GusG,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to you and I do hope that you are feeling better. It is great to hear positive stories about the work our wonderful staff provide.

If you wish I can pass on the feedback to the crews directly. To do so we would need to know the date, time and address that the Ambulance attended and your name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

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