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The meaningful care I received

Posted By rpurvx23

"The meaningful care I received"

About: Dumfries & Galloway Royal Infirmary / Ear, Nose & Throat Dumfries & Galloway Royal Infirmary / General Medicine Glasgow Royal Infirmary / Ear, Nose & Throat

(as the patient),

I was admitted to Dumfries and Galloway Royal Infirmary at the beginning of this year (January 2024) with severe vomiting and loss of consciousness.

The staff were so supportive and made me feel I mattered, despite my circumstances. I do not drink alcohol but that was probably what it looked like.

I had a CAT scan and MRI as I was displaying signs of a brain tumour. Fortunately that wasn't the case. I had vestibular neuritis/labyrinthitis which was confirmed by the ENT Consultant a week later.

After 2 weeks, I could walk slowly with crutches and was discharged into the care of my friend.

I would especially like to thank the staff in Ward D 9 who took such good care of me.

I am still waiting for an ENT consultation at Glasgow Royal Infirmary as my balance is not what it should or could be and I'm deaf in the left ear.

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Responses

Response from Jamie Cottrell, Patient Experience Officer, Patient Services, NHS Dumfries and Galloway 10 months ago
Jamie Cottrell
Patient Experience Officer, Patient Services,
NHS Dumfries and Galloway

Submitted on 01/08/2024 at 12:39
Published on Care Opinion at 12:39

picture of Jamie Cottrell

Dear rpurvx23,

Thank you for taking the time to share your feedback with us following your positive care experience whilst an inpatient in Ward D9. I was pleased to read that you were well supported during your admission and received excellent care from the staff in Ward D9.

I hope that you will receive your appointment for your ENT consultation at Glasgow Royal Infirmary soon, however, should you need any advice/update on their current waiting lists please make contact with Glasgow Royal Infirmary as I am sure they will be happy to advise you on when you might be seen.

I will be sure to share this feedback with the staff in Ward D9 as I know they will appreciate your kind words.

Kind regards

Jamie

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 10 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 02/08/2024 at 10:42
Published on Care Opinion at 10:42

picture of Nicole McInally

Dear rpurvx23

It is great to read about the care and support you received from the staff in Dumfries and Galloway. I appreciate that you are waiting for an ENT consultation and if you contact the ENT Waiting Times Manager on 0141 211 3017, they will give you an update.

Take Care

Nicole

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