Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Treated me respectfully

Posted By Lori24

"Treated me respectfully"

About: General practices in Ayrshire & Arran

(as the patient),

I injured my knee and contacted my GP surgery for advice.  I felt the receptionist listened to my story and treated me respectfully and kept me informed of what was happening.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Danielle McNaught, Business Manager, Primary and Urgent Care, NHS Ayrshire & Arran 10 months ago
Danielle McNaught
Business Manager, Primary and Urgent Care,
NHS Ayrshire & Arran

Submitted on 30/07/2024 at 22:15
Published on Care Opinion at 22:15

Dear Lori24

Thank you for taking the time to share your health care experience with us via Care Opinion, I am sorry to hear that you injured your knee.

Our staff really appreciate receiving feedback from their patients and it would be my pleasure to ensure your lovely comments are shared with the Practice team. If you wish for me to do so, please reply to this post with the name of your GP Surgery and I will ensure your positive feedback is passed on to them. Alternatively, you can email HSCPAdmin@east-ayrshire.gov.uk (marked for the attention of Primary Care) providing the name of the GP Practice you are registered with.

I am so pleased that you felt listened to, were treated with respect and kept informed throughout by the receptionist you spoke with. This is a lovely example of the person centred care we strive to deliver.

Thank you once again for taking the time to share your feedback. Please accept my best wishes and I hope that you have recovered from your knee injury.

Kind regards

Danielle

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k