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A very streamlined process

Posted By Lori24

"A very streamlined process"

About: University Hospital Ayr / Accident & Emergency

(as the patient),

I damaged my knee and had to attend A and E. 

Although there was a little bit of a wait for both triage and to see the nurse practitioner the whole process was very streamlined, resulting in an X Ray, a plan of action and the provision of a pair of crutches. I felt reassured and treated with the highest respect. 

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Responses

Response from Robert Campbell, Clinical Nurse Manager, Emergency Care, University Hospital Ayr, NHS Ayrshire & Arran 10 months ago
Robert Campbell
Clinical Nurse Manager, Emergency Care, University Hospital Ayr,
NHS Ayrshire & Arran

Submitted on 30/07/2024 at 13:06
Published on Care Opinion at 13:06

Dear Lori24

Thank you for taking the time to post your positive feedback following your recent visit to the department.

I am sorry for your initial wait. Our departments are under extreme pressure, and the teams work hard to ensure patients are seen as safely and quickly as possible.

I am pleased you felt respected and were reassured by the ENP who reviewed you in the department. I will ensure your kind words are shared with them.

Wishing you an ongoing speedy recovery.

with best regards

Robert

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