Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Orthodontist experience

Posted By Dargan Ger

"Orthodontist experience"

About: Dundee Dental Hospital / Paediatric Dentistry

(as a parent/guardian),

My daughter has been having treatment for braces for the last year. She has autism and PTSD.

While the dentists are very good, every appointment there are changes and last appointment the senior dentist seemed cross because they moved teeth bone way then back with no clear plan of what was happening.

There needs to be a clear plan in place and everyone communicates and follows the plan.

At our third last appointment dentist was making up different type of bridges and I felt really didn't know what he was doing by the way he was thinking out loud. It has been very frustrating for my daughter that her teeth have been moved left to right and back again and still the same.

Guys get a coordinated plan and make it work - keep notes updated. I feel this is basic stuff which could save time with brace on, patient time and clinician time.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Wendy Roud, Hospital Operations Manager, Dundee Dental Hospital, NHS Tayside 11 months ago
Wendy Roud
Hospital Operations Manager, Dundee Dental Hospital,
NHS Tayside

Manage operational issues

Submitted on 30/07/2024 at 10:36
Published on Care Opinion at 10:36

picture of Wendy Roud

Please can I take the opportunity to thank you for submitting your feedback regarding your daughters experience in our Orthodontic Department. I am sorry you feel that this has been a less than favourable experience. This is not something we would wish any of our patients to be experiencing. I would like the opportunity to discuss your concerns with you in more detail so that I can explore with the service how we can make your experience better and also learn from your feedback for any future service users.

I would be grateful if you could make direct contact with myself either via email wendy.roud@nhs.scot or via telephone on 01382 740984.

Once again many thanks for raising this via Care Opinion your feedback helps us to improve our service.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Wendy Roud, Hospital Operations Manager, Dundee Dental Hospital, NHS Tayside 11 months ago
Wendy Roud
Hospital Operations Manager, Dundee Dental Hospital,
NHS Tayside

Manage operational issues

Submitted on 30/07/2024 at 10:37
Published on Care Opinion at 10:37

picture of Wendy Roud

Please can I take the opportunity to thank you for submitting your feedback regarding your daughters experience in our Orthodontic Department. I am sorry you feel that this has been a less than favourable experience. This is not something we would wish any of our patients to be experiencing. I would like the opportunity to discuss your concerns with you in more detail so that I can explore with the service how we can make your experience better and also learn from your feedback for any future service users.

I would be grateful if you could make direct contact with myself either via email wendy.roud@nhs.scot or via telephone on 01382 740984.

Once again many thanks for raising this via Care Opinion your feedback helps us to improve our service.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k