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Awful service

Story from nhs.uk

"Awful service"

About: Heeley Green Surgery

Dr shouted me 20 minutes after my appt time (I was the only one there) and didn't even bother to apologise. Dismissed me when I asked about perimenopause telling me I was 'too young' (I'm 40 and not too young). Put appt on Airmid as 'In Progress' 15 minutes before he even shouted me. 2nd time a male Dr here has dismissed me over female health issues and not bothered to listen to me or try and do any tests. I'll be changing doctors as I can't deal with it anymore

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Responses

Response from Heeley Green Surgery 8 months ago
Heeley Green Surgery

Submitted on 12/09/2024 at 08:55
Published on nhs.uk at 08:55

Dear Anonymous,

I’m truly sorry to hear about your recent experience. It’s concerning to hear that you felt dismissed and that the appointment did not meet your expectations. Your health and concerns are important, and it’s unacceptable for you to feel unheard or undervalued. I appreciate you bringing this to our attention, and I will address this issue with the team to ensure it’s handled appropriately. If you’d like to discuss this further or if there’s anything we can do to rectify the situation, please reach out to us directly. Your feedback is crucial for us to improve.

Best regards,

Lucie Moore

Operations Manager

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