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"Made me feel like I really mattered"

About: Causeway Hospital / Medical Assessment Unit

(as a service user),

I was admitted to A&E and after a day and more got a bed in MAU. I was transferred and greeted by Caolan who took my details and made me feel like I really mattered. His manners and work ethic is impeccable with the ability to make me laugh as well.

From there on the staff were amazing from cleaners, caterers, porters and of course the drs. The nurse I was under most was Clare whom I cannot praise enough, she goes above and beyond her call of duty and helped me in so many ways. I cannot remember all their names but they were angels not just to myself but to every patient on that ward. 

I think it' is an absolute disgrace that they are not valued enough. God bless you all and thank you from the bottom of my ❤️

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Responses

Response from Karen Sheridan, Assistant Clinical Services Manager, Medicine and Emergency Medicine Causeway Discharge Lounge, DAU, Phlebotomy, Medical 2, MAU, NHSCT 11 months ago
Karen Sheridan
Assistant Clinical Services Manager, Medicine and Emergency Medicine Causeway Discharge Lounge, DAU, Phlebotomy, Medical 2, MAU,
NHSCT
Submitted on 29/07/2024 at 11:11
Published on Care Opinion at 11:15


Dear irregularityzn96,

Thank you very much for taking the time to leave such positive feedback on the care you received in Causeway MAU. All the staff work really hard to provide the highest standards of care for patients & I'm really pleased this has been your experience.

Positive feedback really helps to boost staff morale & feel valued. I will share your kind words with the ward manager Sister Dodwell, Caolan, Clare & all MAU staff, I know they will be delighted to hear it!

Best regards,

Karen Sheridan.

Assistant Clinical Services Manager for Causeway MAU.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by irregularityzn96 (a service user)

Thank you Karen, I wanted them to know how much I appreciated their care and their time. 👏🥰

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