Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Getting a cup of tea is always most welcome!

Posted By DodgyGuts

"Getting a cup of tea is always most welcome!"

About: Western General Hospital / Day Infusion Unit

(as the patient),

I've been attending the day unit every 8 weeks for several years now, so this space is very familiar.

I always feel cared for by the staff, whose kindness to patients, good humour and professionalism all make for a very smooth experience. I'm always impressed by how cohesive the team is: they seem to have a really good relationship; work well with and respect each other. 

Getting a cup of tea is always most welcome!

It's also nice to keep one half of the unit with no music or TV on, as it can be overwhelming when both screens/radios are on.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Scott Robertson, Charge Nurse, Day Infusion Unit, NHS Lothian 10 months ago
Scott Robertson
Charge Nurse, Day Infusion Unit,
NHS Lothian

Submitted on 30/07/2024 at 15:52
Published on Care Opinion at 15:52

Thank you for your kind comments left via Care Opinions. We are pleased to hear that you feel at ease and welcome in our unit. We understand that attending these appointments can be a daunting experience for many people so we try to present as relaxed atmosphere as possible.

We spend a lot of time trying to emphasise the importance of teamwork, so it is nice to have that element of our work recognised. I will pass on your comments about a cup of tea to the ward domestic staff- they do an excellent job of looking after us and the patients.

If you have any other suggestions on how to improve our service, do not hesitate to let us known.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k