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Compassionate care at the end of life

Posted By Malcolmh547

"Compassionate care at the end of life"

About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary / General Medicine (Wards 3, 4, 5) Scottish Ambulance Service / Emergency Ambulance

(as a relative),

Our loved one became unexpectedly unwell and during their last days we received compassionate care from amazing staff from the Scottish Ambulance Service, Glasgow Royal Infirmary Emergency Department and ward 46.

The staff all went above and beyond to care for our loved one and our family. Nothing was ever too much. The care was above and beyond, staff were empathetic, sensitive and kind. Despite long shifts and the hardships that the NHS currently faces, the staff were always there to help and always had a smile on their face. We cannot thank them enough for all of their care and support.

In particular we would like to thank: paramedics Gail and James, ED nurses David and Scarlett, ED Dr Salmon and ward 46 nurses Julie and Gillian.

Of course, there were many more amazing staff members and we can only apologise for not including everyone’s names. Thank you again. 

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Responses

Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 13 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 26/07/2024 at 17:13
Published on Care Opinion at 17:13

picture of Alan Martin

Dear Malcolmh547,

Firstly please accept my sincerest condolences for the loss of your loved one. I cannot imagine how difficult a time this is for you all.

I would like to thank you for taking the time to share your feedback here on CareOpinion and for the kind words you have wrote about our wonderful staff. If you wish I can pass on the feedback to the crews directly. To do so we would need to know the date, time and address that the Ambulance attended and of course, the patients name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 13 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 02/08/2024 at 09:23
Published on Care Opinion at 09:23

picture of Nicole McInally

Dear Malcolmh547

I am so sorry for your loss. The unexpected death of a loved one can be incredibly difficult and I am grateful to you getting in touch.

Thank you for telling us about the exceptional care your loved one received from the Scottish Ambulance Service, the Emergency Department, and the staff on ward 46. I’m sure Gail, James, David, Scarlett, Dr. Salmon, Julie, Gillian, and all the other staff members deeply appreciate your gratitude.

Take Care

Nicole

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