"Garbage!"

Horrendous place. Avoid.

I’ve had 2 instances recently where they’ve let me down massively.

1. My autistic son was referred to their neurology team only to have the referral refused. The dr wouldn’t even speak to me to clear up the situation. Couldn’t care less, the soulless, unprofessional joke! Went through their internal complaints process but obviously they backed themselves. No shock there given their general unprofessionalism.

2. More recently I’d made a booking for scar removal on my lip and was offered a free consultation. Unfortunately, the night before the appointment my son had a significant meltdown in the night meaning we were both up for all of it, and from that I had to miss the appointment due to being on 2hs sleep before work. Tried to rebook and they wouldn’t honour the free consultation, insisted on charging £250 even under the unavoidable circumstances. Couldn’t let that happen so their greed and insensitivity lost them a paying customer.

Genuinely soulless place. Find somewhere else as they don’t care about their patients. Am truly sickened by their attitude.