So I've called them today to rearrange an appointment at half 3, the lady at the reception said she would pass on the message to this person and said she would call me, so I waited until quarter past 4 and rang again, lady at reception answered and I said "I called earlier to change my appointment and a lady said they would ring me back, but I haven't got anything come through" the lady at reception turned around and said she finished at 4, you'll get a letter come through or a call back. It's just not on.
"Getting told different things..."
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