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"Every member of staff was extremely polite and helpful"

About: Nightingale Hospital Exeter / Devon Diagnostic Centre Royal Devon & Exeter Hospital (Wonford) / Gynaecology

(as the patient),

This is my story of visiting The Royal Devon Gynaecology department which started in 2022

From the moment I entered the hospital every member of staff was extremely polite and helpful 

They directed and explained where you should be in the department which is extremely useful when you haven’t visited before 

I sat in the department and was then greeted by a nurse who took me to a room to meet my gynaecologist, his name was James 

He explained everything in depth and I knew in an instant that I was in very capable professional environment 

James  goes through every detail discussing your health and what procedures that’s in the plan ahead for you 

If you don’t understand he makes sure you do!

I was put at ease with this very humble surgeon and despite the concerns  I had I new that James would find a conclusion 

I’ve had ultrasound scans, CT scans which were professional done at the nightingale hospital again outstanding on all aspects.               

This time I had a Hysteroscopy and this was by James, my gynaecologist 

This was not the most pleasant but I was made comfortable and I was cared for throughout the whole process by the team of nurses who were present, constantly asking if I was ok 

James was an extremely caring and dignified person and a professional throughout 

I felt I have to share this story for anyone else visiting gynaecology department to reassure you that you will be looked after 

Most of all thank you so much for everything from the department who cared for me.

I do think sometimes there are special places with wonderful people in it and I know that The Royal Devon Wonford Gynaecologist department is absolutely outstanding and I hope this reaches them to say heart warming thank you and to give others peace of mind.

  

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Responses

Response from Kate Saddler-Irvine, Clinical Matron & Advanced Clinical Practitioner (Eastern Services), Women’s Health (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 9 months ago
Kate Saddler-Irvine
Clinical Matron & Advanced Clinical Practitioner (Eastern Services), Women’s Health (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 29/07/2024 at 13:16
Published on Care Opinion at 13:41


picture of Kate Saddler-Irvine

Hi Bug1234,

Thank you so much for taking the time to feedback to us about the care you received from our service in Women's Health and specifically your consultant James. I'm so glad we were able to make it a positive experience for you and will make sure your lovely feedback is passed onto James directly and also shared with the wider Women's Health teams.

Best wishes,

Kate Saddler

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Response from Elizabeth Chapman, Cluster Support Productivity Manager / Admin Services Manager (Eastern Services), Specialist Services - Medical Imaging / Radiology (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 8 months ago
Elizabeth Chapman
Cluster Support Productivity Manager / Admin Services Manager (Eastern Services), Specialist Services - Medical Imaging / Radiology (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 20/08/2024 at 08:54
Published on Care Opinion at 08:54


Hello Bug1234

Thank you for taking time to share your overall experiences with the RD&E. I work with the Medical Imaging team who provide the CT and US services at the Nightingale.

I was pleased to read the professional service and overall the positive experience you had with our team at Nightingale. I will share this feedback with the wider team at Nightingale.

Thank you again for sharing your positive experiences with the team.

Kind Regards

Liz Chapman

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