"Technology failure"

This is a process failure and a warning to other patients. I was triaged, was asked for my concern and asked to rate my concern. Then I was emailed with the team's 'action plan' and telephoned and asked to send in 4 days of BP readings. I was sent links to my phone twice a day with a form to complete. All went fine from my side. I heard absolutely nothing from the surgery after the test period. Two weeks later I inquired and was told there was no record of any of the readings I had submitted on their links. I feel that I should have been contacted after the four days to see what had happened. What happened to the 'action plan'? It all just went into the ether which is not good enough.