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Extremely disappointed

Posted By Libra10

"Extremely disappointed"

About: West Glasgow Ambulatory Care Hospital (Yorkhill) / Lymphoedema Service

(as a service user),

3years on I am still waiting on light coloured/toeless compression stockings as ones I have are not suitable for warmer weather. Most recent appointment/review in summer 2023 advised swelling has worsened and now had cellulitis on 2 occasions.

Several failed contacts/messages. Received a call last week advising it would be investigated and I would receive an update Monday morning. It is now Wednesday and still waiting!

Several pairs of burst shoes later, worry an area is likely to breakdown, difficulty with clothing as well as people staring and asking why leg/foot are swollen. I can’t express the upset and distress this is causing.

I have no confidence in this person’s ability in their role. I am extremely disappointed and appalled at the poor service. 

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Responses

Response from Victoria Cox, General Manager, Older People's Services, Clyde Sector, NHSGGC 11 months ago
Victoria Cox
General Manager, Older People's Services, Clyde Sector,
NHSGGC

Submitted on 29/07/2024 at 13:15
Published on Care Opinion at 13:15

Dear Libra10,

I am so sorry to hear of your experience at the Lymphoedema service and the upset this has caused you. It would be much appreciated if you could contact me directly in order that I can look into this for you and try to resolve your concerns - I can be contacted at Victoria.Cox@ggc.scot.nhs.uk or on my mobile, 07970317043.

I look forward to hearing from you soon.

Kind Regards,

Victoria

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