"Shambolic service"

Sincere apologies for your recent experience; we take all feedback extremely seriously so thank you for bringing your experience to our attention. We apologise for the length of stay in A&E but when we need to admit patients into the hospital for further investigations it is reliant on beds being available to admit into. On this day it is clear there were none available, hence your delayed stay in A&E. You then mention your stress test which was scheduled for the 3rd December but did not happen and was rescheduled to take place on the 4th. Unfortunately, you do not mention if this was outpatient or indeed if you were on a ward. This week the whole hospital has been extremely busy and capacity has been an issue, which means porters and staff are all working to ensure priority is given to the workload. The matron for the area will talk to our portering manager about the delay but if you would like a more indepth response, she will need to know if you were going from a ward so she can investigate the specific reason for the delay. You can contact the Matron via our Patient Relations team by telephoning 0118 322 8338 or emailing talktous@royalberkshire.nhs.uk We hope Redlands Ward was a positive experience for your wife as we strive very hard to ensure patients are in receipt of high quality care but we do apologise that on this occasion you have been let down.