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Excellent care from A&E staff

Posted By GNiamh

"Excellent care from A&E staff"

About: Ninewells Hospital / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as the patient),

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After completing the Dundee half marathon, I felt unwell and ended up in an ambulance and was taken to A&E. From the ambulance technicians, nurses and doctors, the care I received was excellent. Each person introduced themselves and discussed the plan of action. The staff were professional, efficient and caring. I felt I was in good hands the whole time and got the care I needed to recover quickly.

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Responses

Response from Andrew Kinnon, ED, NHS Tayside 10 months ago
Andrew Kinnon
ED,
NHS Tayside

Submitted on 25/07/2024 at 15:38
Published on Care Opinion at 15:38

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Dear GNiamh

thank-you for taking the time to post about your recent care experience- aspects of which involved the Emergency Department. I will share your positive feedback with the wider ED team which I'm sure will give them a real boost.

I hope you are recovering well from your half marathon

kind regards

Dr Andrew Kinnon

Co-Clinical Lead in EM

  • 0 people think this response is helpful
Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 10 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 26/07/2024 at 17:21
Published on Care Opinion at 17:21

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picture of Alan Martin

Dear GNiamh,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to you, that sounds terrifying, I hope that you are feeling better. It is great to hear positive stories about the work our wonderful staff provide.

If you wish I can pass on the feedback to the crews directly. To do so we would need to know the date, time and address that the Ambulance attended and of course your name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

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