"Impossible to get appointments"

About: West Malling Group Practice West Malling Group Practice West Malling ME19 6NE

Posted via nhs.uk 12 months ago

Appointment booking system is a complete farce.
Been trying to get an appointment for weeks with no joy.
Consider using a different practice.

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West Malling Group Practice

Submitted on 23/07/2024 at 15:13

Published on nhs.uk at 15:13

We are sorry to learn you are having difficulties obtaining an appointment, we have now introduced Anima our new Triage tool to help us manage demand. Requests are reviewed by a GP and the appropriate healthcare provider/ service is offered to the patient. It may not be a GP appointment is necessary. Anima is reviewed periodically during the day and opened again if we are able to increase capacity. Information about Anima was circulated ahead of the launch however if you require information, please go to our website westmallinggp.nhs.uk. If you require any further assistance please contact reception who can support patients to create an Anima account.

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