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The treatment l have had is disappointing

Posted By tom571

"The treatment l have had is disappointing"

About: Lincoln County Hospital / Ear, Nose and Throat Pilgrim Hospital / Ear, Nose and Throat

(as the patient),

I had a test a year last May to be told I had lost the hearing nearly in one ear and would get a follow up to decide what they were going to do and continual phone calls - no appointment!

Eventually I got one for Lincoln Hospital recently, only after a round trip of a 100 miles to be told I needed another hearing test as it was so long ago.

Why could I have not been notified before making the journey to Lincoln, which was absolutely a waste of time?

Again I have been promised it will be within 6 weeks. l was told the same last year, my hearing is a lot worse now. 

The treatment l have had is disappointing 

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Responses

Response from Andrea Herd, Service Manager Head and Neck Trustwide, ULHT 11 months ago
Andrea Herd
Service Manager Head and Neck Trustwide,
ULHT

Submitted on 29/07/2024 at 14:43
Published on Care Opinion at 14:43

Dear tom571

We are sorry you feel disappointed with our service and you had to wait a long time for a review appointment from last year. If we had your details to hand we would be able to look into this specifically for you and provide a more tailored response. We do have a large volume of patients awaiting an appointment with our service and this does unfortunately cause delays as we are a relatively small service covering the county of Lincolnshire.

You do not state whether you had an examination during your appointment at Lincoln County recently; we find it is best for a face to face appointment as the clinical staff are able to ascertain if there is anything else they need to be aware of, particularly as you had been waiting a long time for a review.

We hope you receive your hearing test appointment as soon as possible and if you would like to contact a member of our team we will be able to check into this for you with our audiology colleagues.

We are happy for you to contact the service manager direct to help you with this.

Kind regards

Andrea

01205 445746/01522 307400 - andrea.herd@ulh.nhs.uk

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