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"Recent experience"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Nuclear medicine (diagnostics)

(as the patient),

Today I attended the Nuclear Medicine ward for a VQ scan. As a pregnant women, with previously not having a great experience over the weekend I instantly felt really nervous about coming in for the scan. 

I was greeted by the lovely reception staff and was taken away for a consultation chat before the procedure by Christopher. Christopher explained everything thoroughly and made sure I was alright and made me feel very at ease. 

I was then took to the scan room by Louise, who was so lovely, again explained everything in depth for me, made me feel very relaxed and reassured and played some lovely music while I was being scanned. 

From a not so good experience to now having a great experience has put my faith back in humanity and it’s nice to feel like your not a number and someone actually cares. 

I would also like to than Dr Ahmed, what an exceptional consultant. After being in A&E on Friday and seeing 3 doctors and spending over 10 hours to not know what is actually going on and being told one thing after another, Dr Ahmed has showed me nothing but care and compassion and he has listened.

I was actually thinking about moving hospitals to have my baby but after my experience with Dr Ahmed, being on the ball and taking ownership of my case rather than passing the book, and the lovely treatment from Christopher and Louise it has changed the way I now look at the hospital, and it’s nice to think that there are still people out there that truly care about their patients. 

Thank you  

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 10 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 01/08/2024 at 16:57
Published on Care Opinion at 16:57


picture of Nicole McInally

Dear Clairem149

Thank you for taking the time to tell us about the care and treatment you received from Dr Ahmed, Christopher and Louise. It’s natural to feel nervous when coming into hospital for a scan especially when you are pregnant. It is evident how much a difference Dr Ahmed, Christopher and Louise made to you and that they have helped restore your faith. It will be my pleasure to share your comments with them. I am sure they will be very grateful.

Take Care

Nicole

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