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Not as good as the NHS

Story from nhs.uk

"Not as good as the NHS"

Appointment at 10am, ask to attend 30 mins prior to provide details etc. I arrived at 9.30am, around 10.25am I was called in. Staff very friendly, competent, no problem at all. Colonoscopy procedure didn’t commence until approx 11.15, again staff friendly, efficient, competent and all went well. Discharge OK, however when I get home and read the paperwork, it includes a leaflet about banding my piles during the procedure, to my knowledge tiny piles were mentioned to me, however nothing about them being banded. Have I had any piles banded or not?

Why was I ask to attend 30 mins before my appointment when you are not seen until much later than even my appointment time?

This is my second appointment at CHEC and both times the appointment times were delayed, when I attend the QMC for this procedure (which I have at least twice a year) they are more efficient and one time and quicker.

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Responses

Response from Community Health and Eyecare Limited 10 months ago
Community Health and Eyecare Limited

Submitted on 20/08/2024 at 11:20
Published on nhs.uk at 11:20

Dear Keith,

Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority.

We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry if this was not the case at your visit and apologise for any inconvenience caused.

Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk providing your name, address and NHS number or call on 0344 264 4160.

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