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"Great experience at the Out of Hours Service"

About: Queen Margaret Hospital / Out-of-Hours

(as a parent/guardian),

I took my teenage daughter to the out of hours service in Dunfermline yesterday. The nurse who saw us (sorry, I have forgotten her name) was great. She explained everything really clearly and gave my daughter every opportunity to ask questions / explain her symptoms without talking down to her.

My daughter has had a positive experience accessing care and said it has given her more confidence to go to an appointment on her own if the need arises.

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Responses

Response from Fran Simpson, Lead Nurse, Urgent Care, NHS Fife 14 months ago
Fran Simpson
Lead Nurse, Urgent Care,
NHS Fife
Submitted on 29/07/2024 at 15:45
Published on Care Opinion at 15:47


picture of Fran Simpson

Good Afternoon Mabeline

Thank you so much for the wonderful feedback. I will share this with the team who will be delighted!

I do hope your daughter is now feeling better and makes a full recovery.

Best Wishes

Fran Simpson

Lead Nurse for Urgent Care Service Fife (Out of Hours)

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