"MRI Department - Awful Treatment by 1 person"

This review is purely based on the treatment by one person - I would like to make it clear the other members of staff were lovely but this one person was enough to ruin it all.

I had major back/spinal surgery 3 weeks ago and was rushed to A&E via ambulance as I was stuck in bed screaming unable to move.

I was sent for a standard MRI so they could see what they were dealing with - I was dosed up on all the painkillers they could but when they tried to Pat Slide me, the pain was made worse and I had a massive pain spasm and they had to stop. The lovely staff put the beds side by side and I slowly slide across to the bed to travel.

When I got there I was left in a corridor for a short time and knocked slightly which made the pain worse.

When I was taken to the MRI room, there were 3 people there who said they would Pat Slide me across - I explained what happened when they tried that in A&E and said I was worried if I got another pain spasm I may not be able to lay still in the MRI machine. When I said this, one of the ladies rolled her eyes and was huffing and puffing as I was moving across, I was crying in pain but I was moving and she was visibly annoyed that I was taking so long. I apologised numerous times I was in so much pain and slow.

I managed to lay still and complete the MRI. I got off the MRI table in the same way but the easiest way for me and pain I was experiencing.

When it was finished I was dumped in the corridor again but this time for quite a while. I was knocked / pushed in to the wall 3 times by different people, each time causing me a massive pain spasm resulting in tears. A lovely member of staff came over to comfort me and see how I was and if she could help me in any way, I explained how people kept bashing the bed and causing me pain.

The lady from the MRI room walked past and said… ‘Just leave that one, ignore her, she’s been like that since she got here she won’t stop crying’

I have ME/CFS which I was wearing a lanyard for along with a sunflower badge, I have anxiety around medical appointments/procedures and I was I a lot of pain. To be treated like that by a member of staff in a public setting where other staff members and patients could hear was so upsetting. The lady who was there to help me visibly felt awkward and it must have been a hard position to be in.

I was shortly after picked up by porters who asked why I was so upset - I explained what happened and they said she’s always like that, she’s got away with it for years with both patients and staff.

I was really disappointed in the overall treatment and it gave me extreme anxiety before I had to go for a second MRI the day after and resulted in me having a panic attack as I was scared to see her again

They told me what they thought her name was and I have a description of what she looks like that I am willing to share if someone would like to contact me privately rather than calling an individual out on here.