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All the staff we saw were kind, polite and professional

Posted By doradorn98

"All the staff we saw were kind, polite and professional"

About: East Lancashire Hospitals NHS Trust

(as a parent/guardian),

My 3 year old fell on Saturday and split her lip. We attended the Burnley Urgent Treatment Centre at about midnight. She was seen relatively quickly by a nurse, who checked her over, gave advice and pain relief and made an appointment for us to come back at 11am. When we returned at 11am, we were again seen relatively quickly by an advanced nurse practitioner who again checked my daughter over and provided me with advice and reassurance. All the staff we saw, including the reception staff, were kind, polite and professional. Thank you for providing us with such good care. 

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Responses

Response from Sarah Ridehalgh, Patient Experience Facilitator, East Lancashire Hospitals NHS Trust 15 months ago
Sarah Ridehalgh
Patient Experience Facilitator,
East Lancashire Hospitals NHS Trust

Submitted on 29/07/2024 at 15:13
Published on Care Opinion at 15:13

Hello,

Many thanks for your positive feedback regarding the care and treatment your 3 year old received at Burnley General Teaching Hospital when you attended for a split lip. What a wonderful review for the staff in the Urgent Care Centre. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. Thank you for sharing this.

If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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