"Disappointing "

Thank you for you comments, I am sorry you were dissatisfied with the service you received.

The practice is working to the British Medical Association guidance help GP practices make decisions that will allow them to best prioritise patient care.

Practices must provide enough appointments to meet the reasonable need of their patients. This must be done in a way that is safe for patients and GPs.

Inevitably, some patients with non-urgent problems will have to wait longer. Other patients with issues your practice is not equipped to deal with or are of an urgent nature when the practice is at a full capacity will have to be directed elsewhere.

The practice care navigators are trained to signpost you to the appropriate provider of care and prioritise care for those most in need.

Care Navigators are appropriately trained reception staff that can safely direct patients to suitable alternative services that work to protocol and are under good clinical governance. This is in addition to present triaging arrangements used by the practice. These alternative arrangements could include (but are not restricted to):

Extended access appointments

Walk in clinic services

Clinical pharmacy consultation service – Pharmacy First

Deborah Rattray

Practice Business Manager