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Poor Deal for Diabetic patients

Story from nhs.uk

"Poor Deal for Diabetic patients"

About: Hedge End Medical Centre

I feel the recent service for someone with type 2 diabetes to be poor and below stanard. The reception team in the main do a good job and just follow orders but the number of calls I have made to get blood tests and an annual check up makes me feel like no one cares. I am still trying to get an appointment and every 3 months I feel it’s a real hassle to get seen to get bloods etc booked in

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Responses

Response from Hedge End Medical Centre 10 months ago
Hedge End Medical Centre

Submitted on 22/07/2024 at 11:17
Published on nhs.uk at 11:18

I'm very sorry to hear you have struggled to get booked in for your annual diabetes review. I can explain generically what the system should be:

Patients are due their check around the month of their birth. They will be invited to book in with our Healthcare Assistant who will take bloods, measure height, weight and blood pressure, and check foot sensation. When the results of the blood test are back, a phone call (or a face to face appointment) will be booked with the Practice Nurse to discuss.

We have recently been a little short staffed due to unplanned leave. We are now fully staffed, so should be able to provide an appointment in a timely manner.

If you'd like to contact our Patient Experience Manager on hiowicb-hsi.hemcfeedback@nhs.net with your details, we can look into what has gone wrong and support you in obtaining an appointment.

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