Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Supported during a stressful & anxious time

Posted By kilorb89

"Supported during a stressful & anxious time"

About: University Hospital Monklands / Emergency Department University Hospital Wishaw / General Surgery University Hospital Wishaw / Paediatrics wards (19 & 20)

(as a parent/guardian),

I would like to share my experience. My son broke his arm almost 4 weeks ago. We initially went to Monklands where the staff were fantastic and seen him promptly before we moved to Wishaw. The staff there were equally understanding and kept us informed at every stage.

My son required several hours of surgery and I can’t thank the team that operated enough along with the voluntary staff who ensured we got the support we needed during this stressful and anxious time. I can’t thank the team in Monklands A&E or staff in ward 20 enough for the care my son got. He is thankfully on the mend. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Annie Campbell, Senior Charge Nurse, W19, North Lanarkshire Health & Social Care Partnership 11 months ago
Annie Campbell
Senior Charge Nurse, W19,
North Lanarkshire Health & Social Care Partnership

Submitted on 23/07/2024 at 14:08
Published on Care Opinion at 14:08

Hi kilorb89,

Thank you for taking the time to post your feedback regarding your experience with your Son. I am delighted to hear you felt supported and understood at what would have been a stressful time for you both. I will pass on your feedback to the team and hope your Son continues to recover well.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 11 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 26/07/2024 at 14:52
Published on Care Opinion at 14:52

picture of Jennifer Montgomery

Dear kilorb89,

Thank you for sharing your experience of University Hospital Monklands Emergency Department and University Hospital Wishaw, General Surgery.

What a frightening time you have all had recently! I am so pleased to hear that you and your son have been so well cared for while he was assessed, treated and went for surgery.

I look forward to sharing your kind words with the teams at both sites who I am sure will be delighted to hear that you felt so well taken cared of.

I hope your son has a speedy recovery.

Best Wishes,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k