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"Long waiting list"

About: Crosshouse Hospital / Oral and Maxillo-facial Surgery & Medicine Crosshouse Hospital / Paediatrics

(as a parent/guardian),

My daughter when she was 14 months old was seen by a paediatrician at NHS Ayrshire and Arran for a lump above her lip. We were told after seeing the paediatrics doctor that she would need to be referred to Oral and Maxillofacial Surgery’ for them to review her. It’s now 10 months on with the lump increasing in size and no review has been undertaken.

I complained to the Health Board about this. However, I’ve got nowhere and been told she is still in the queue to be seen. I asked the local GP surgery if they could do anything but said no as the hospital referral has already been made. 

How can it be in 2024 that it's seemingly fine to leave a 2 year old girl on the waiting list for so long with a lump that is getting bigger and will do nothing to review her.

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Responses

Response from Emma Smith, Lead Nurse , Surgical Division, NHS Ayrshire and Arran 16 months ago
Emma Smith
Lead Nurse , Surgical Division,
NHS Ayrshire and Arran
Submitted on 23/07/2024 at 17:25
Published on Care Opinion at 20:38


Dear scotland99,

I am sorry that you and your daughter have experienced a delay to be seen by our Oral and Maxillofacial team and that you have been unable to progress this further by contacting your GP and our complaints team for help.

I have highlighted your post to our Maxillofacial team and we would welcome you to make contact to share your daughter's details with our Assistant General Manager so they can review your daughter's referral and provide you with an update.

If you would like to take this opportunity, Georgina Howie, AGM Head and Neck Service can be contacted via email: georgina.howie@aapct.scot.nhs.uk

Kind regards,

Emma

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by scotland99 (a parent/guardian)

Thank you for your reply, I’ve emailed as requested.

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