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Great care and kindness

Posted By Pearl64

"Great care and kindness"

About: Inverclyde Royal Hospital / Day Surgery Unit (K south)

(as a service user),

Having had a serious illness, although now recovered, When I have to attend hospital for any procedures I now have a high level of anxiety.  Recently I attended K/S at IRH, medical day unit for an IV infusion.

From the moment I arrived on the ward I was greeted with a warm smile. Both of the nurses looking after me were very professional and put me at ease . Both took time in making sure I was comfortable and engaged in conversation which helped me to relax and instantly feel that I was in good hands.  The procedure was carried out quickly and effectively.  

A special thanks to Lynne and Paula for doing their job so well , nurses like you both are a credit to the NHS.  Well done. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 11 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 29/07/2024 at 12:50
Published on Care Opinion at 12:50

picture of Kevin Torbet

Dear Pearl64

Thank you for taking the time to share your recent experience at the Inverclyde Royal Hospital's Medical Day Unit. We are delighted to hear that your visit was positive, especially given the anxiety you feel due to your medical history.

It is heart warming to know that from the moment you arrived, you were met with a warm smile and professional care. Our staff strive to ensure that all patients feel comfortable and well cared for, and we are pleased that Lynne and Paula made such a positive impact on your visit. Your kind words about their professionalism and the way they engaged with you are truly appreciated. We will make sure to pass on your thanks and recognition to them both, as well as to the wider team.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 11 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 29/07/2024 at 12:50
Published on Care Opinion at 12:50

picture of Kevin Torbet

Dear Pearl64

Thank you for taking the time to share your recent experience at the Inverclyde Royal Hospital's Medical Day Unit. We are delighted to hear that your visit was positive, especially given the anxiety you feel due to your medical history.

It is heart warming to know that from the moment you arrived, you were met with a warm smile and professional care. Our staff strive to ensure that all patients feel comfortable and well cared for, and we are pleased that Lynne and Paula made such a positive impact on your visit. Your kind words about their professionalism and the way they engaged with you are truly appreciated. We will make sure to pass on your thanks and recognition to them both, as well as to the wider team.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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