Text size

Theme

Language

"Negative experience with a physiotherapist"

About: Portadown Health and Social Services Centre / Physiotherapy MSK Service

(as a service user),

I had been in a car accident 7 months ago and at the time was referred to physio by my GP. 

I attended my appointment with the physio recently and I spent the entirety of my journey home in tears by the way they made me feel. 

This physiotherapist showed not one ounce of empathy for the pain I was in. I felt their dismissive behaviour was appalling and they even told me I shouldn't be there. When I explained how sore I was and the consequences it was having on my life, they told me, in what I felt was a sarcastic manner, that there was nothing they could do about my job. They went on to state I shouldn't have pain even after me telling them the severity of my pain and location. Surely a patient's pain is what they say it is, not what a professional thinks it should be? 

When examining my range of motion they told me I had shown better range when they were observing me and insinuated that I was being fraudulent. I have never been treated in such a patronising, unprofessional manner by any NHS employee before.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Michelle McGeown, Physiotherapy Clinical Lead in Pain Management, Adult Community Services Directorate, Southern Health and Social Care Trust 11 months ago
Michelle McGeown
Physiotherapy Clinical Lead in Pain Management, Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 22/07/2024 at 13:39
Published on Care Opinion at 13:43


Dear caringnk96,

I deeply regret and apologise that you had such a recent very negative unprofessional experience of the physiotherapy MSK service, and that you were made to feel this way.

Please link with me directly by email at michelle.mcgeown@southerntrust.hscni.net,and I will get further details regarding your experience and investigate further.

kindest regards

Michelle

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k