"Barely a minimal service."

When I moved to Hemel, the pharmacist laughed when I told him my Mum was at this practice, telling me it was one of the worst two in Hemel. As the carer for my Mum, this has been proven on a number of occasions. The basic attitude of the reception and admin is to offer the minimum - hiding behind regulations. "Our system is compliant with guidelines" Basically getting a text counts as a "treatment". Speechless. If you care for your loved ones, please look elsewhere. The medic that I have seen was great; but outside of that I will once again be reliant upon a private GP to handle this particular issue. Oh yes, and they get really quite ratty when they receive a letter from a private GP who has done their job for them!