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Great care and professionalism from Castle Hill....

Story from nhs.uk

"Great care and professionalism from Castle Hill...."

About: Castle Hill Hospital

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Had gynae laparoscopic surgery 28/11/13 and was in for 2 days. Arrived at the SAL at 7am. Was advised that I was 3rd on the list and eventually went down to theatre at 12pm. Was given lots of information and was able to speak with my surgeon and anaesthetist beforehand. I found the SAL a bit strange. It is basically a waiting room with a TV, magazines and a toilet. However it provided some distraction and you are able to engage with others awaiting surgery. After almost 4 hours in surgery I was placed on Ward 8. This is a mixed sex ward with each side rooms dedicated to either males or females. They have separate gender showers and toilets but it is quite strange seeing a mixture of men and women pacing about the corridors. The ward and areas I visited were extremely clean and 99.9% of the staff were amazing. Very attentive and caring. My only gripe was having to wait so long for my medication from the pharmacy before I could go home. It basically took them 6 hours from the Dr writing up my script to them dispensing it! Aside from this I wouldn't hesitate in having treatment at this Hospital again and would recommend to others.

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Responses

Response from Castle Hill Hospital 11 years ago
Castle Hill Hospital

Submitted on 03/12/2013 at 12:25
Published on nhs.uk on 04/12/2013 at 03:00

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. I am pleased that you found the Surgical Admissions Lounge informative and a helpful environment whilst waiting for your procedure. I will ensure your comments regarding the delay in medications being dispensed is forwarded to the medical and pharmacy teams. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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