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"Poor operation after care"

Had complete knee replacement operation with the time from operation to discharge approx 24 hrs all went well

Problem started the next day with dressing filling up with blood phoned the contact number on discharge note for advice and told that because I lived 25 miles from the hospital and a could not get there that I was to phone my local district nurse .

As this was on a weekend Fulwood hall staff did not have a contact number to ring for the district nurse so I rang 911 and after approx 2.5hours I managed to speak to someone how was able to help This help consisted of having to get myself to the emergency treatment centre this was not a easy task due to the excess pain I was in

The following Monday I contacted my local doctor to arrange a appointment and I was then shocked to learn that Fulwood Hall had not sent any information regarding my operation /discharge notice to them all in all the after care process is a disgrace and I would not recommend them

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Responses

Response from Lancashire Teaching Hospitals NHS Foundation Trust 9 months ago
Lancashire Teaching Hospitals NHS Foundation Trust
Submitted on 31/07/2024 at 15:39
Published on Care Opinion at 15:39


Good Afternoon,

As your feedback relates to care and treatment at Fulwood Hall hospital you will need to liaise with them directly. Please find here their direct contact details:

01772 704111

or you can complete the equiry form via:

www.ramsayhealth.co.uk/hospitals/fulwood-hall-hospital

Kind regards

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