"Terribly disorganised and broken surgery"

What has happened to this surgery? The customer service is now appalling and the whole process is broken from start to finish. The anima system is unfit for purpose, giving a complete lack of empathy and disjointed from any human interaction. Trying to get an appointment is virtually impossible, a promise for a phone call from a doctor simply doesn't materialise. When someone does call they either phone the wrong number or let it ring once and hang up. Three occasions i have been at this surgery and the computers have been down meaning no access to records. The website is down as i write this. The navigation unit that your call eventually gets put through to offers rude and pedantic service, scoffing what you say and giving you the feeling that they just can't be bothered with you. They often try and palm you off with an associate, ie not a properly qualified general practitioner or doctor. The phone appointments are a waste of time , all day waiting on edge for a call that never happens and if it does they make you come in to see them. Why not just do that in the first place? I truly believe that due to the disjointed and shambolic way that this surgery is currently being run that people are actually in danger. I am sure the surgery will blame lack of funding but no amount of money can compensate for bad management and disorganisation.