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"I cannot praise the staff enough for their kindness"

About: University Hospital Wishaw / Breast Clinic

(as a service user),

I recently attended the Breast Clinic at University Hospital Wishaw for a follow-up appointment. I cannot praise the staff enough for their kindness. Special thanks to Dr Kate who was so kind and supportive. All staff are a credit to their profession but Dr Kate understood how anxious I was and she was great.

The only two negatives I would give to my visit to Wishaw is the parking and the heat inside the hospital. I totally understand that patients and visitors need to be kept warm but honestly, it was unnecessarily hot in the hospital - save energy, save money, turn the thermostat down!

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Responses

Response from Kerry Paterson, Assistant Service Manager, Medicine, University Hospital Monklands, NHS Lanarkshire 12 months ago
Kerry Paterson
Assistant Service Manager, Medicine, University Hospital Monklands,
NHS Lanarkshire
Submitted on 19/07/2024 at 20:41
Published on Care Opinion at 20:41


Dear KJ62,

Thank you very much for taking the time to leave this feedback, our teams work incredible hard to support our patients journeys and experience I appreciate you taking the time to share your positive experience of the service. The team will really value your feedback which I will be sure to share.

Take Care & Best Wishes

Kerry Paterson

Service Manager

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