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"A wonderful lady "

About: Addenbrooke's Hospital

I arrived at A&E after my fiancé was airlifted following a car crash. I was shaking and not in a good way, not knowing what condition he was in. The queue was super long and the waiting room was packed but the lady on the reception desk stood up and gave me a hug. She was rushed off her feet and didn’t have to do anything other than tell me where abouts to go. This meant so much to me as I was on my own and I will always be grateful for that small act of kindness. Thank you x

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Responses

Response from Addenbrooke's Hospital 10 months ago
Addenbrooke's Hospital
Submitted on 26/07/2024 at 12:44
Published on nhs.uk at 12:44


Dear Laura

Thank you for taking the time to express your appreciation of the receptionist who was so kind to you when you visited A&E looking for your fiance.

I have been able to share your thanks with our receptionist who was touched you took the time to post a comment.

We wish your fiance a speedy recovery and thank you again.

Patient Experience Department

cuh.pals@nhs.net

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