"A wonderful lady "

I arrived at A&E after my fiancé was airlifted following a car crash. I was shaking and not in a good way, not knowing what condition he was in. The queue was super long and the waiting room was packed but the lady on the reception desk stood up and gave me a hug. She was rushed off her feet and didn’t have to do anything other than tell me where abouts to go. This meant so much to me as I was on my own and I will always be grateful for that small act of kindness. Thank you x