"Poor service"

I am definitely not satisfied with the service regarding the long wait of delivery of my medication from Lloyds Pharmacy Clinical Homecare.

Delivery slot was arranged for Friday 14th June, I received a text message it would be between 2-4 pm. Nobody turned up and so my Guys hospital anaemia called Lloyds Pharmacy Clinical Homecare and was told that someone would be contacting me soon to re-arrange. This did not happen so I called up on Monday 17th and was told that there had been trouble with the delivery van and that someone would call me to re-arrange a day/time, but this did not happen.

I rang on Tuesday 18th June, this time being told that there had been an issue with temperature in the warehouse and that is why I did not receive my delivery. The representative arranged for my medication to be delivered Friday 21st June. It did not arrive! When I rang I was told that my medication could not be found in the van!

I insisted this was dealt with over and over again.

I was promised a priority delivery on Saturday 22nd. I rang on the 22nd to be told, no they did not have a timeline for delivery that day, but it should be delivered on Monday 24th June.

I rang on Monday 24th to find out what time it would be arriving as I had not received any communication about it. Eventually I was informed that I was having a priority delivery which I did receive at 8pm that day.

I think this is a very poor service, making patients wait so long to start their prescribed therapy and I would be interested to know if the prescribers know their patients are waiting this length of time!

The differing explanations for why the delivery did not take place alongside the complete lack of communication about this, as well as nobody contacting me to re-arrange and leaving me to do it, shows Lloyds Pharmacy Clinical Homecare totally failed to provide necessary care within sensible timelines.

I honestly do not think I would have received this medication had I not been consistent in calling them repeatedly.

The amount of times I had to call Lloyds Pharmacy Clinical Homecare over this one delivery was totally absurd. The length of time each call took to get through was frustrating and timewasting and the whole episode was stressful and upsetting.

I have contacted Lloyds Pharmacy Clinical Homecare about my issues and I am awaiting their response. I hope this happens!