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"Excellent care"

About: Montrose Links (Links Health Centre) / Community Treatment & Care Centre (CTACS)

(as a service user),

Called in to my local GP Practice - Townhead Practice, Links Health Centre Montrose, with a skin complaint which had appeared overnight.

Reception staff very helpful and arrangements made to see nurse in next 20 minutes.

15 minutes later, seen by Heather (Nurse), who immediately thought it was Shingles, so she called the Duty Doctor.

I was then seen by Doctor McKay, who confirmed diagnosis of Shingles.

As this was on my head and heading down towards my right eye, Doctor McKay phoned the on-call eye specialist at Ninewells Hospital.

No need to go to Hospital.

Medication prescribed which was promptly picked up from my local pharmacy - Davidsons in Montrose.

All of the above was completed within 1 hour.

Throughout all of this relatively short process, everyone involved, especially Dr McKay and Nurse Heather were first class.

They were caring and attentive, covering everything required.

I am now well on the mend.

My sincere thanks go to everyone at Townhead Practice and Davidsons Chemist, Montrose.
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Responses

Response from Shona Burge, Project Manager, Improvement & Development Service, Angus Health & Social Care Partnership 9 months ago
Shona Burge
Project Manager, Improvement & Development Service,
Angus Health & Social Care Partnership

Support service improvements across the partnership

Submitted on 16/07/2024 at 16:28
Published on Care Opinion at 16:28


picture of Shona Burge

Dear Capellatq38

Thank you for sharing your story about The Townhead Practice and Davidson's Chemist in Montrose. I am glad to see you had such a positive experience when you attended the Practice with a skin complaint. GP practices and Pharmacies are unfortunately not part of the Care Opinion subscription in Scotland at the moment, as they are independent businesses. I will however be happy to share your lovely feedback with them but unfortunately they will be unable to respond directly to you here.

Feedback enables an organisation to reflect on good practice, share learning and informs future improvements. We would recommend that you feedback your experience directly to the practice and pharmacy to enable them to do this.

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