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"She stayed with me through this challenging time"

About: West Glasgow Ambulatory Care Hospital (Yorkhill) / Occupational Health Service

(as a service user),

I suffered a mental breakdown in 2021 suffering terribly with anxiety and depression as well as having physical symptoms. I was referred by my manager to NHS Scotland Occupational Health Counselling Service.

My counsellor was Hannah who was just amazing she was very empathic and gave me plenty of time to talk over issues, gave me lots of techniques to use to help me. I could not have got through those very difficult days without her.

She stayed with me through this challenging time in my life for some time. she contacted me regularly for a whole year giving me more tools to use in times of stress, and if I find I'm giving myself a hard time now I remember the words she said to me, 'leave yourself alone', it really settles me she's just fabulous.

It was later discovered that this had all happened because I was at the age stage of having menopause which explained a lot of the issues I was dealing with.

I want to thank her from the bottom of my heart for her kindness and exceptional skill supporting me through one of the most challenging times of my life. Thank you ever so much Hannah 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 16 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 22/07/2024 at 11:34
Published on Care Opinion at 11:34


picture of Nicole McInally

Dear Fairydust

Thank you so much for taking the time to share your story as I appreciate that this is not an easy thing to do.

I am delighted about the care and support you received from Hannah during this challenging time and that you found the tools and techniques useful. ( I am pleased that you are following Hannah’s advice ‘leave yourself alone’). I will ensure that your feedback is shared with Hannah and I am sure she will very grateful.

Look after yourself

Nicole

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